Return Policy

60-Day Return Policy & Warranty

At J & L Self Defense Products, Inc., customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, you’re welcome to return it.

How to Initiate a Return

  • To return an item, you must request a Return Authorization (RA) by either:
    • Calling us at 1-800-313-6400
    • Submitting a request via our contact form
  • RA requests must be made within 30 days of delivery.

Refund & Credit Policy

  • Returns within 30 days of delivery are eligible for a refund to the original payment method, minus shipping costs.
  • Returns between 31-60 days are eligible for store credit or an exchange.
  • Refunds or store credit will only be processed after we receive and inspect the returned item.

Return Conditions

  • Full Refund: Items returned in brand-new, unused condition, with all original packaging and components intact, qualify for a 100% refund (excluding shipping costs).
  • Restocking Fee: Items that show signs of use or have opened, non-resealable packaging are subject to a 30% restocking fee.
  • No Refund: Items missing components, in non-working condition, or otherwise not meeting return criteria will not be eligible for a refund.

Shipping Costs & Deductions

  • Original shipping charges are non-refundable.
  • Return shipping costs are the customer’s responsibility. We do not provide return labels unless the return is due to an error on our part or a problem with an item.
  • Orders that qualified for free shipping will have our actual shipping cost deducted from the refund. Shipping is never truly free—we cover the cost on orders over $25.00, but if an item is returned, the original shipping expense will be deducted from your refund.
  • Prepaid Return Label Option: If you prefer, we can provide a prepaid return label, but the cost of return shipping will be deducted from your refund.

Restocking Fees & Non-Returnable Items

The following product categories are subject to a 30% restocking fee—no exceptions:

(Due to the nature of these products, some buyers attempt to use them temporarily and then return them. To maintain fairness, a restocking fee applies.)

  • Taser Brand Products
  • .68 or .50 Caliber Launchers
  • Byrna Launchers
  • Metal Detectors
  • Security Cameras
  • Spy Cameras
  • Spy Camera Detectors
  • Bug Detectors
  • Voice Recorders
  • Listening Devices

Return Conditions for These Products

  • To receive a 70% refund of your purchase price, the item must be returned in its original box with ALL components included.
  • If the product is returned with missing or damaged components, or without its original box, your return will not be processed and no refund will be issued.

Sale Items

  • Items marked as Sale items are NOT returnable under any circumstances.