Terms Of Use

J & L TERMS

60-Day Return Policy & Warranty

At J & L Self Defense Products, Inc., customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, you’re welcome to return it.

How to Initiate a Return

  • To return an item, you must request a Return Authorization (RA) by either:
    • Calling us at 1-800-313-6400
    • Submitting a request via our contact form
  • RA requests must be made within 30 days of delivery.

Refund & Credit Policy

  • Returns within 30 days of delivery are eligible for a refund to the original payment method, minus shipping costs.
  • Returns between 31-60 days are eligible for store credit or an exchange.
  • Refunds or store credit will only be processed after we receive and inspect the returned item.

Return Conditions

  • Full Refund: Items returned in brand-new, unused condition, with all original packaging and components intact, qualify for a 100% refund (excluding shipping costs).
  • Restocking Fee: Items that show signs of use or have opened, non-resealable packaging are subject to a 30% restocking fee.
  • No Refund: Items missing components, in non-working condition, or otherwise not meeting return criteria will not be eligible for a refund.

Shipping Costs & Deductions

  • Original shipping charges are non-refundable.
  • Return shipping costs are the customer’s responsibility. We do not provide return labels unless the return is due to an error on our part or a problem with an item.
  • Orders that qualified for free shipping will have our actual shipping cost deducted from the refund. Shipping is never truly free—we cover the cost on orders over $25.00, but if an item is returned, the original shipping expense will be deducted from your refund.
  • Prepaid Return Label Option: If you prefer, we can provide a prepaid return label, but the cost of return shipping will be deducted from your refund.

Restocking Fees & Non-Returnable Items

The following product categories are subject to a 30% restocking fee—no exceptions:

(Due to the nature of these products, some buyers attempt to use them temporarily and then return them. To maintain fairness, a restocking fee applies.)

  • Taser Brand Products
  • .68 or .50 Caliber Launchers
  • Byrna Launchers
  • Metal Detectors
  • Security Cameras
  • Spy Cameras
  • Spy Camera Detectors
  • Bug Detectors
  • Voice Recorders
  • Listening Devices

Return Conditions for These Products

  • To receive a 70% refund of your purchase price, the item must be returned in its original box with ALL components included.
  • If the product is returned with missing or damaged components, or without its original box, your return will not be processed and no refund will be issued.

Sale Items

  • Items marked as Sale items are NOT returnable under any circumstances.

 

Miscellaneous Terms & Conditions

  • Sales Tax: Orders shipped to an address in West Virginia are subject to a 6% sales tax on the total order amount.

  • Product Information: Product specifications, images, and descriptions are subject to change by the manufacturer without prior notice. While we make every effort to ensure accuracy, J & L Self Defense Products, Inc. is not responsible for typographical errors, omissions, or misprints.

  • Pricing & Availability:

    • Prices are subject to change at any time without notice.
    • Order fulfillment is subject to product availability.
    • Sales, promotions, or discounts cannot be combined with other offers or applied to previous purchases.
    • All orders are subject to final acceptance by J & L Self Defense Products, Inc.

  • Returned Checks & Payment Issues:

    • If a check is returned due to insufficient funds or any other reason, a fee of $25 or the maximum amount permitted by law will be applied.
    • Returned checks and associated fees may be electronically processed for collection.
    • The check writer is responsible for all costs incurred by J & L Self Defense Products, Inc. in collecting unpaid funds.

Legal Disclaimer & Terms of Sale

Compliance with Local, State, and Federal Laws

J & L Self Defense Products, Inc. (DBA J & L Distribution) will not sell any products in violation of federal, state, or local laws. Some jurisdictions prohibit the possession or use of stun guns and other self-defense items listed on our website.

It is the buyer’s responsibility to ensure compliance with all applicable laws before placing an order. If you are uncertain about the legal status of a product in your area, we strongly recommend consulting local, state, or federal authorities before making a purchase.

Eligibility to Purchase

By placing an order, you confirm that:

  • You are at least 18 years old or have parental/guardian permission to purchase from our site.
  • You are legally permitted to own and use the products you order.
  • You will use all products only for legal purposes.
  • If purchasing locksmithing tools, you affirm that you are a bona fide member of the locksmithing industry or other qualified personnel, without fraud or deception.

J & L Self Defense Products, Inc. reserves the right to refuse or cancel any order at our discretion, especially if we suspect the products may be used for unlawful purposes.

Liability Disclaimer

Once a product is in your possession, J & L Self Defense Products, Inc. assumes no liability for its use or misuse. The buyer is solely responsible for:

  • The use, storage, transportation, and handling of any purchased product.
  • Any legal consequences, injuries, damages, or losses arising from possession or use.

Our products are sold with the understanding that J & L Self Defense Products, Inc. is not liable for any arrest, accident, injury, loss, or damage related to their use or inability to use.

Training & Responsibility

Owning and carrying self-defense products is a significant responsibility. If you are not confident in your ability to handle them safely, do not purchase these products until you have received proper training. (See our [Safety Awareness and Training Resources] for additional guidance.)

Jurisdiction & Legal Disputes

Any legal disputes that arise between the buyer and J & L Self Defense Products, Inc. that cannot be resolved through negotiation shall be subject exclusively to the jurisdiction of Morgan County, West Virginia.

Order Authorization & Payment

By ordering from our website:

  • You certify that you meet all eligibility requirements.
  • You agree to these terms in full.
  • If paying by credit card, you authorize J & L Self Defense Products, Inc. to charge your account for the total amount shown on your order.